We're inaugurating today a new series of articles drawn from our first-hand experience because we believe it can be useful to see how different solutions can be adapted to various requests and needs.
COMPANY
The first case history we're going to analyze is about a multinational company in the eyewear sector.
NEEDS
Our customer had no experience in elearning and had two main goals:
- To train employees and workers on the production phases, compliance requirements, and company policies in English and French;
- To train agents around the world on the product features in 6/7 different languages.
So the two categories should be trained in different skills and, therefore, required different types of content.
Thus, the request was to create two academies in one.
SOLUTIONS
Since they had no experience, we not only provided the contents but also trained their staff so that they could be self-sufficient in managing their elearning.
The training manager took the issue to heart and made a lot of efforts to "sell" the project inside the company. She held innumerable meetings with different categories (workers, employees, and leaders) to explain how important the project was.
For this reason, when the two academies in one started being active, the staff was already prepared and welcomed them favorably. Interestingly enough, the workers' "redemption" was even better than the employees' one.
For the agents' section, a TRAINING button has been added to the app they already use and new agents are automatically enrolled in their language.
This case has definitely proven Forma's versatility and ability to offer solutions to different needs. Features such as API to interact with other Forma applications, easy catalog management and self-registration make Forma flexible and adaptable to different situations and needs.
